Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Te Kowhiringa I The Opportunity
As a Lifeline Counsellor, you will be part of a dedicated team providing professional counselling and emotional support to people across Aotearoa.

Working across our phone and text services, you will respond to people experiencing a range of challenges, including distress, anxiety, loneliness, relationship difficulties and crisis. You will use your counselling skills to build rapport quickly, listen without judgement, assess needs and support people in a way that is safe, empowering and effective.

This is a rewarding role where every interaction has the potential to make a real difference.

Choose between 32 or 40 hours per week on a fortnightly roster, covering both of the following shifts:

• 7.00am – 3.30pm

• 3.30pm – 12.00am

You must be available to work both shift patterns, including one weekend per fortnight.

Ngā pūkenga kei a koe I Your Skills and Experience

We are looking for someone who brings:

· A relevant Social Services qualification, such as counselling, social work or nursing and full registration with a registration board.

· Experience providing counselling or therapeutic support.

· Strong communication and active listening skills, with the ability to build rapport quickly over the phone and through text.

· The ability to remain calm, compassionate and professional when supporting people experiencing significant distress.

· A genuine passion for helping people and supporting them in ways that are empowering, respectful and effective.

· Confidence working independently while contributing positively to a supportive team environment.

· The flexibility to work 32 or 40 hours per week across rostered shifts, including evenings and weekends.

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

• Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.

• Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.

• Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.

• Long Service Leave: An extra 5 days of leave applied at 5 years of service.

• KiwiSaver: Contributions provided in addition to your base salary.

• Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.

• Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).

• Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.

• PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.
  

We are committed to creating a diverse workplace where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

Contact Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for) … join our team and be part of the solution!