Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

For more than half a century, Lifeline Aotearoa has been there helping New Zealanders in crisis or distress. Lifeline provides a 24/7 nationwide helpline and text-line counselling service to support the emotional and mental wellbeing of our callers and communities

Te Kowhiringa I The Opportunity
We are seeking a skilled and compassionate Practice Lead with strong mental health experience to strengthen the quality, safety, and impact of Lifeline’s services. This is a 32-hour-per-week role, with some weekend work required.

In this role, you will:

• · Lead evidence-informed, high-quality practice across Lifeline, with a strong focus on mental health support, suicide risk management, and safe practice.

• · Ensure clinical policies, procedures, and practice standards remain current, are effectively communicated, and are consistently embedded across the service.

• · Lead, coach, and support staff and volunteers to deliver safe, effective, and person-centred services.

• · Drive continuous improvement initiatives and promote a culture of learning, accountability, and professional excellence.

• · Provide supervision, guidance, and support to the Senior Shift Supervisor, Warmline team, and Volunteer team.

• · Support the management of complex presentations, including case management, high-risk situations, and frequent caller support.

• · Contribute to the development and implementation of service improvements that enhance outcomes for the people and communities we support.

Ngā pūkenga kei a koe I Your Skills and Experience

We’d love to hear from you if you have:
• A recognised Health Professional Qualification with relevant registration
• Proven experience in mental health, crisis intervention, risk awareness and suicide prevention.
• Strong leadership and supervision skills, with the ability to empower and support teams.
• A commitment to continuous learning, quality improvement, and evidence-based practice.
• Excellent communication skills and confidence managing complex risk situations

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us
We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

• Counselling and support through our Employee Assistance programmes

• Wellbeing support and resources for you and your family

• Discounts for a range of services and product, through our BOOST programme

• A reward each time you successfully refer a friend or family to work for PSN

• Formal recognition for your service from 5 years of service

• Kiwi saver contribution in addition to your base salary

• Apply to purchase up to 10 additional days of annual leave each year

Contact Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!