Te Kowhiringa   I   The Opportunity 

Our Customer Care Coordinator is responsible for creating and managing our support worker rosters to ensure coverage and a seamless service is delivered to our clients. This role involves coordinating with our internal team, addressing scheduling conflicts and maintaining compliance with policies and client requirements.

You will pride yourself on your natural communication skills, organisation, calm under pressure and the ability to adapt to a fast-paced environment.

This role is part time 22 hours per week, Tuesday 4.30pm - 10pm, Saturday 6.30am - 3pm and Sunday 6.30am - 4pm.

Ngā pūkenga kei a koe I  Your Skills and Experience 

We would love to hear from you if you have:

• Proven experience in Customer Service or Call Centre roles.

• Excellent oral and written communication skills

• Professional integrity eg: confidentiality and privacy

• Ability to work independently but also part of a team

• Capability to prioritise and manage your time effectively, with well developed organisational skills

• Proven high level of competence in computer systems ie: Microsoft suite

Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. We are a not-for-profit organisation, stretching from Taupo to Whangarei, that provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Our Enliven Service is a leading provider of home and community support for older people and those with disabilities or recovering from injury. Our team of more than 600 believe that our elderly, those living with dementia and other conditions should be able to maximise their independence and engage, socialise and be active in their communities.

We are Diverse and Inclusive:
We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Ngā āhuatanga hirahira o te mahi nei I   Highlights of Working with Us

To ensure your success, you will have access to:

• Opportunities for ongoing professional and career development

• Access to free professional and external counselling, support and advice through our Employee Assistance Programme

• A range of discounted services and products through our BOOST programme

• Rewards if you successfully refer a friend or family to work for PSNFormal recognition of your service from 5 years service with PSN

• Kiwi saver paid in addition to your salary Apply to purchase up to 10 additional days of annual leave per year 

Please contact us at Enliven.Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for )… join our team and be part of the solution!