Shift Supervisor
You can look forward to joining a team where you will make a meaningful difference on a day to day basis, and be valued for your contribution.
Ko mātou tēnei I This is Us
We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.
Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.
For more than 50 years, Lifeline Aotearoa has been supporting New Zealanders experiencing crisis, distress, and emotional challenges. Through our 24/7 nationwide helpline and text service, we provide essential counselling and support that strengthens the wellbeing of individuals, whānau, and communities across Aotearoa.
Te Kowhiringa I The Opportunity
We are seeking a Lifeline Shift Supervisor to join our team, working 32 hours per week on a rostered shift basis (evenings and weekends).
The purpose of this role is to ensure the delivery of efficient, seamless, and safe operations across Lifeline’s service. You will provide both operational and leadership to our Helpline staff and volunteers, supporting the team to deliver high-quality, compassionate, and effective responses to people reaching out for support.
This is an opportunity for an experienced practitioner who is ready to step into a leadership role or a current leader.
Ngā pūkenga kei a koe I Your Skills and Experience
To be successful in this role, you will bring:
· Experience working within a helpline, counselling, mental health, or social service environment
· Demonstrated leadership skills and the ability to provide guidance, support, and direction to staff and volunteers
· Experience managing operational requirements within a Mental Health environment (preferred)
· A relevant qualification in Counselling, Psychology, Social Work, or a related health profession (profession registration is essential for this role.)
· Current registration with an appropriate professional body (such as NZAC, ANZSWA or PBANZ)
· Strong communication skills and the ability to remain calm, supportive, and solution-focused in complex situations
· A commitment to delivering safe, person-centred support aligned with Lifeline’s values
Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us
Boost Programme: Instant access to special offers, gym memberships, and seasonal holiday deals across 50+ popular Kiwi brands.
Referral Bonus: A $200 reward for every successful referral of a friend or family member to PSN wide.
Employee Recognition: Company recognition for continued years of service. Nomination of employees for living the company values.
Long Service Leave: An extra 5 days of leave applied at 5 years of service.
KiwiSaver: Contributions provided in addition to your base salary.
Leave Purchasing: The option to apply to purchase up to 10 additional days of annual leave each year.
Wellbeing Support: Confidential support and online resources for you and your family through the Employee Assistance Programme (EAP).
Flu Vaccination: Free annual flu vaccinations provided to help protect your health and wellbeing.
PSN Scholarship: Financial and academic support opportunities to fund your professional development and higher education.
We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.
Our people are critical to our success. Part of working as part of our team means that you will have access to:
Contact Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.
To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.
E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!