Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Presbyterian Support Northern (PSN) is a not-for-profit organisation, stretching from Taupō to Whangārei, providing critical health and social services to people and whānau across Te Ika-a-Māui. We are known for our core services — Enliven, Family Works, Lifeline and Shine.

Everything we do is guided by our purpose: to enable our clients to have a better life, and by our values of Hope, Trust & Integrity, Compassion, Partnership, and Tangata Whenua.

Our Central Support Services team plays a crucial role in ensuring that our organisation operates with excellence, integrity, and evidence-informed practice, so our services can deliver the best possible outcomes for the communities we serve.

Te Kowhiringa | The Opportunity

Based in our Penrose office, this is a varied and rewarding administration role supporting Enliven services and the teams who care for our clients in their homes. You will ensure the timely and accurate entry of home and community, and day service referrals into our client management system, including managing service extensions and updated requisitions across all funding streams.

You will also coordinate the enrolment and exit of Enliven staff across required systems, supporting smooth onboarding and offboarding. In addition, you’ll provide responsive first-line support to Enliven Support Workers, assisting with applications and devices so they can focus on delivering quality care.

Ngā pūkenga kei a koe | Your Skills and Experience

• Experience in an administrative or coordination role with a strong customer service focus

• Confident using client systems, databases, Microsoft Office, and multiple devices

• Excellent written and verbal communication skills

• High level of accuracy, attention to detail, and time management

• Ability to prioritise and multitask in a fast-paced environment

• Able to work independently and as a supportive team member

• Professional, discreet, and respectful of confidentiality and cultural diversity

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre for Workplace Inclusion; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

• Counselling and support through our Employee Assistance programmes

• Wellbeing support and resources for you and your family

• Discounts for a range of services and product, through our BOOST programme

• A reward each time you successfully refer a friend or family to work for PSN

• Formal recognition for your service from 5 years of service

• Kiwi saver contribution in addition to your base salary

• Apply to purchase up to 10 additional days of annual leave each year

Contact Enliven.Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!