The Opportunity

At Enliven, we support people to live well, age well, and maintain their independence and dignity in their own homes.

We are seeking a Casual Customer Care Consultant to join our fast-paced Enliven team. This is a highly customer-focused, phone-based role where your ability to confidently manage a high volume of calls and deliver exceptional service will be key to success.

In this role, you will be the first point of contact for clients and Support Workers, coordinating and adjusting schedules to ensure care services are delivered smoothly and on time. You’ll respond to changing needs with professionalism and empathy, working closely with colleagues across the Enliven team to ensure continuity of care and a positive experience for everyone involved.

We’re looking for someone who thrives in a busy call-centre style environment, can juggle competing priorities, and remains calm, friendly, and solutions-focused under pressure. If you enjoy being the reassuring voice on the phone and take pride in resolving issues efficiently, this role will suit you well.

This is a casual role, working across a range of shifts, which may include weekends and public holidays.

What the role involves

No two days are the same. You’ll be at the centre of service delivery; balancing people’s needs with operational efficiency. Your responsibilities will include:

• Handling a high volume of incoming calls, responding to client and Support Worker enquiries with professionalism and care

• Providing a positive customer experience through clear communication, active listening, and timely follow-up

• Coordinating and adjusting rosters to ensure all client services are covered accurately and efficiently

• Allocating Support Workers by balancing client needs, staff availability, and travel efficiency

• Managing last-minute changes or disruptions calmly and confidently

• Maintaining accurate records for payroll, rostering, and service delivery

• Working closely with Service Coordinators and Resourcing Leads to ensure seamless day-to-day operations

• Building strong, trusted relationships with clients, whānau, and staff through consistent, customer-focused interactions

About you

You’re confident on the phone, organised under pressure, and genuinely enjoy helping people. You will bring:

• Proven customer service or call centre experience, ideally in a high-volume contact environment

• Excellent verbal communication skills and a warm, professional phone manner

• Strong problem-solving skills and the ability to stay calm in time-critical situations

• Excellent time management and attention to detail

• Experience in scheduling, rostering, or coordination (health or community services experience is an advantage)

• Good computer literacy and confidence using databases and Microsoft Office

Please note this role is being re-advertised. Candidates who were unsuccessful in the first round are kindly asked not to reapply.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!