The Opportunity 

At Enliven, we help people maintain their independence and dignity by supporting them to live well in their own homes.

As a Customer Care Consultant known internally as a Rostering Coordinator in our Enliven team, you will be scheduling our Support Workers to visit and provide a range of care services to our clients.  This includes making adjustments as needed in line with the changing needs of our clients and changing circumstances of our Support Workers.  On a daily basis, you will be talking with clients and liaising with Support Workers and work closely with your colleagues across the Enliven team to ensure efficient and effective provision of services. 

We’re looking for someone who’s quick on their feet, thrives under pressure, and loves being the calm, capable voice that keeps things on track. This role is perfect for someone who can handle a high volume of calls, multitask without breaking a sweat, and genuinely enjoys helping others.

What the role involves

No two days are the same. You’ll be the link between clients, support workers, and the wider Enliven team. Your day might include:

• Handling a high volume of incoming calls and responding to client and support worker queries
• Coordinating schedules to ensure all services are covered efficiently and on time
• Allocating support workers thoughtfully balancing client needs, staff availability, and travel efficiency
• Managing changes or disruptions quickly and professionally
• Keeping accurate records for payroll and service tracking
• Liaising closely with Service Coordinators and Resourcing Leads to maintain seamless service delivery
• Building strong relationships with clients, whānau, and staff

About you

You’re someone who thrives in a busy environment and takes pride in being organised, empathetic, and adaptable. You’ll bring:

• Excellent communication skills, especially over the phone
• Strong customer service experience, ideally in high-volume or contact centre settings
• Great time management and attention to detail
• The ability to problem-solve calmly and confidently under pressure
• Experience with scheduling, rostering, or administrative coordination (health sector experience is a plus)
• Good computer literacy and comfort with databases and Microsoft Office

We are Diverse and Inclusive:

We are committed to providing a diverse and inclusive working environment.  You will love coming to work and being included and valued for your contribution.  Examples of our commitment include - we are an accredited Dementia Friendly Organisation, a Domestic Violence Free Workplace, we are members of Diversity Works and a member  of the Pride Pledge. 

 Highlights of Working with Us

To support your success you will have access to:

• Opportunities for ongoing professional and career development
  
• Access to free professional and external counselling, support and advice through our Employee Assistance Programmes
  
• A range of discounted services and products through our BOOST programme
  
• Rewards each time you successfully refer a friend or family member to work for PSN
• Formal recognition of your service from 5 years service with PSN
  
• Kiwi saver paid in addition to your salary 
• Apply to purchase up to 10 additional days of annual leave per year 

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for )… join our team and be part of the solution!