Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Delivering 7 days a week counselling and support, Lifeline’s telephone counselling service is here to provide safe, effective and innovative services that support the emotional and mental wellbeing of our communities.

Te Kowhiringa I The Opportunity

We are looking for individuals with lived experience of using mental health services and/or experience of mental distress to provide telephone peer support to people accessing Auckland mental health services. Training in peer support model, preferred but not required.

Based in Epsom, working a 5-hour evening-only flexible roster including weekends and public holidays, this role will see you use your peer support experience, interpersonal and practice skills to ensure callers are supported in self-directed recovery and problem solving, using a non- discriminatory approach that seeks to empower callers.

Ngā pūkenga kei a koe I Your Skills and Experience

As you will be working with a variety of people and ensuring that all interactions are recorded and managed appropriately we need to know you have; great IT skills including experience with data entry, online forms, and Microsoft Windows based applications.

•   Initiative in stressful situations 
•  The ability to make sound decisions
•  The ability to connect empathetically with any person in need and to express information clearly and succinctly.

Training in a relevant peer support model, preferred but not required. 

Minimum of 20 hours per week preferred.

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are a dementia friendly organisation, a DVFREE Tick Accredited employer, a member of Te Uru Tāngata Centre; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

• Counselling and support through our Employee Assistance programmes
• Wellbeing support and resources for you and your family
• Discounts for a range of services and product, through our BOOST programme
• A reward each time you successfully refer a friend or family to work for PSN
• Formal recognition for your service from 5 years of service
• Kiwi saver contribution in addition to your base salary
• Apply to purchase up to 10 additional days of annual leave each year

Contact Recruitment@psn.org.nz if you have any questions or would like a copy of the Role Profile.

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution!