Ko mātou tēnei I This is Us

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services Enliven, Family Works, Lifeline and Shine.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Te Kowhiringa I The Opportunity

As the Customer Service Manager, you sit within our Enliven Penrose office and you will be responsible to lead and support the three direct managers for them and their teams to provide a high-quality service to the people Enliven supports and all other internal and external customers. 

Excellent customer service will be a passion of yours and you will actively contribute to the ongoing development and improvement of the wider teams. 

You will also be involved within ensuring optimal scheduling practices are allocated efficiently and effectively. Along with risk, issues and complaints are well managed.

The Customer Service Manager role is an integral part of our senior leadership team and will see you working collaboratively with key Enliven and wider Presbyterian Support management team members, to contribute towards the strategic direction of Enliven.

Ngā pūkenga kei a koe I Your Skills and Experience

• Management/business and or leadership qualification OR equivalent work experience
• Proven leadership experience and advantageous within a call centre environment
• High level of analytical skills
• Competency in relevant Microsoft office applications
• Excellent written and verbal communication skills
• Well developed oral presentation skills
• Effective technology and report writing skills
• Sound time management and prioritisation

Ngā āhuatanga hirahira o te mahi nei I Highlights of Working with Us

We are committed to creating a diverse work place where you can look forward to feeling included and valued for your contribution. Examples of our commitment, include that we are an accredited dementia friendly organisation, a domestic violence free employer, a member of Diversity Works NZ; and a member of the Pride Pledge.

Our people are critical to our success. Part of working as part of our team means that you will have access to:

• Counselling and support through our Employee Assistance programmes
• Wellbeing support and resources for you and your family
• Discounted Southern Cross medical insurance
• Discounts for a range of services and product, through our BOOST programme
• A reward each time you successfully refer a friend or family to work for PSN
• Formal recognition for your service from 5 years of service
• Kiwi saver contribution in addition to your base salary
• Apply to purchase up to 10 additional days of annual leave each year

To check out our Careers page, please copy and paste https://careers.psn.org.nz/ into your browser to learn more about us and working here, including other exciting opportunities with us.

E hika ma, Tono a mai! (What are you waiting for)… join our team and be part of the solution.